Lilac Whisper Dress

Romantic yet commanding, this lilac one-shoulder gown is fully embellished with delicate crystals for luminous impact. The asymmetric neckline adds contemporary elegance, while the feather-trimmed sleeves introduce texture and drama. A thigh-high slit enhances fluidity and movement, balancing softness with bold femininity.

The Process

Place your order online and our team will contact you via WhatsApp within 24 hours to guide you through measurements. Your piece is then crafted exclusively to your specifications

Important

All pieces are made to order based on the measurements provided. Please ensure accuracy, as we are unable to offer returns or exchanges on custom-made garments. If you are unsure, our team will guide you through every step to ensure a precise fit.

Assistance

For assistance, styling guidance, or made-to-order enquiries, our team is available via WhatsApp or email.

WhatsApp: https://wa.me/message/F52YPTNWRTGRF1

Email: concierge@actlondo

Made-To-Order

All Act London pieces are made to order and produced specifically for each client. Due to the bespoke nature of each garment, all sales are final.

Measurement & Fit

Clients are responsible for providing accurate measurements. Act London is not responsible for fit issues resulting from incorrect measurements submitted by the client.

Refund Policy

Due to the made-to-order nature of our pieces, items are exempt from standard return under the Consumer Contracts Regulations. Refunds are only granted under the following conditions:

1. If production has not yet started (prior to measurements being submitted).

2. If the garment is received with a fault or manufacturing defect.

3. All pieces undergo quality checks before being dispatched. No refunds will be issued for fit issues resulting from incorrect measurements provided by the client.

4. To report a fault, please contact us within 5 days of receiving your item with photographic evidence. This helps us resolve the issues promptly.

Exchange Policy

As all pieces are made to order, exchanges are limited.

Exchanges may be considered only in the case of a confirmed manufacturing defect. In such cases, clients must notify Act London within 5 days of receiving the item, with supporting evidence to allow for prompt resolution.

Act London reserves the right to assess the issue and offer a replacement where appropriate.

International Orders

All international shipping charges are calculated separately at checkout and are not included in the product price.

For international orders, the customer is responsible for any import duties, customs charges, VAT, sales taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping fees charged by Act London.

Act London has no control over such charges and cannot predict their amount. Any customs-related fees must be paid by the customer upon import where applicable.

Failure to pay customs duties, taxes, or import charges resulting in refusal, delay, return, or destruction of the shipment shall remain the responsibility of the customer, and shipping costs are non-refundable.

Quality Disclaimer

Due ​to the handcrafted nature of our garments, slight variations in beading, texture and colour may occur and are considered part of the piece’s unique character.

Cancellation Policy

Orders may only be cancelled prior to measurements being submitted. Once measurements have been received and production has commenced, orders cannot be cancelled. Where a cancellation is made before production begins, any payment made will be refunded in full within 10 business days.

Liability

Act London is not liable for delays arising from external production or shipping factors beyond our control.

Dispute Resolution

In the event of a complaint or dispute, clients are encouraged to contact Act London directly in the first instance so that we may seek to resolve the matter promptly.

Act London aims to acknowledge all complaints within 3 business days and to provide a resolution within 10 business days.

Acceptances of Terms

By placing an order, clients confirm that they have read, understood, and agreed to these Terms & Conditions.

• Worldwide Shipping Available

• Production time for each ACT London piece is approximately 14 days, although timelines may vary depending on the design and level of craftsmanship required.

• Once your order is received, our concierge team will carefully review it before the piece is prepared for dispatch.

• Delivery within the UK typically takes 3–5 business days, depending on your location.

• You will receive a tracking number once your order has been dispatched.

• For urgent requests or specific delivery timelines, please contact our concierge team prior to placing your order.

• Act London is not liable for delays caused by external factors, including production timelines, customs clearance, or courier services.

• Clients are responsible for ensuring that all delivery details provided are accurate. ACT London is not liable for delays or losses resulting from incorrect shipping information provided by the client.