PRIVACY POLICY

• Act London (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care.

• This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely via third-party providers)

• Measurements provided for made-to-order garments

• Order history and purchase details

• We may also collect limited technical data such as IP address and browsing behaviour through cookies.

We use your information to:

• Process and fulfil your orders

• Communicate with you regarding your order

• Deliver your garments

• Provide customer support

• Improve our website and services

• Send marketing communications (only if you have opted in)

• All payments are processed securely through trusted third-party providers (e.g. Wix Payments, Stripe).

• We do not store or have access to your full payment details.

We only share your data where necessary, including:

• Designers and manufacturers (for production of made-to-order pieces)

• Shipping and courier providers

• Payment processors

• Website and analytics providers

• We do not sell or rent your personal data.

• Measurements and personal specifications are collected solely for the purpose of producing your garment.

• This information is handled with strict confidentiality and only shared with relevant production partners.

We retain your personal data only for as long as necessary to:

• Fulfil your order

• Comply with legal and accounting obligations

• Resolve disputes

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• To exercise these rights, please contact us at the email below.

Our website uses cookies to enhance your browsing experience and analyse site traffic.

You can manage or disable cookies through your browser settings.

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse.

For any questions regarding this Privacy Policy or your data, please contact:

Email : concierge@actlondonuk.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page.