Made-To-Order
All Act London pieces are made to order and produced specifically for each client. Due to the bespoke nature of each garment, all sales are final.
Measurement & Fit
Clients are responsible for providing accurate measurements. Act London is not responsible for fit issues resulting from incorrect measurements submitted by the client.
Refund Policy
Due to the made-to-order nature of our pieces, items are exempt from standard return under the Consumer Contracts Regulations. Refunds are only granted under the following conditions:
If production has not yet started (prior to measurements being submitted).
If the garment is received with a fault or manufacturing defect.
All pieces undergo quality checks before being dispatched. No refunds will be issued for fit issues resulting from incorrect measurements provided by the client.
To report a fault, please contact us within 5 days of receiving your item with photographic evidence. This helps us resolve the issues promptly.
Exchange Policy
As all pieces are made to order, exchanges are limited.
Exchanges may be considered only in the case of a confirmed manufacturing defect. In such cases, clients must notify Act London within 5 days of receiving the item, with supporting evidence to allow for prompt resolution.
Act London reserves the right to assess the issue and offer a replacement where appropriate.
Quality Disclaimer
Due to the handcrafted nature of our garments, slight variations may occur and are considered part of the piece’s unique character.
Cancellation Policy
Orders may only be cancelled prior to measurements being submitted. Once measurements have been received and production has commenced, orders cannot be cancelled. Where a cancellation is made before production begins, any payment made will be refunded in full within 10 business days.
Liability
Act London is not liable for delays arising from external production or shipping factors beyond our control.
Dispute Resolution
In the event of a complaint or dispute, clients are encouraged to contact Act London directly in the first instance so that we may seek to resolve the matter promptly.
Act London aims to acknowledge all complaints within 3 business days and to provide a resolution within 10 business days.
Acceptances of Terms
By placing an order, clients confirm that they have read, understood, and agreed to these Terms & Conditions.
